Ignite Agent — Terms of Service

Version: v1 · Effective: 2026-07-14 · English text governs.

These Terms of Service ("Terms") govern your access to and use of the Ignite Agent platform ("Ignite", "we", "us"), operated by Ignite Agent, and form a binding agreement between us and the customer entity ("you", "Customer") that accepts them.

1. The service

Ignite provides a Generative Engine Optimisation ("GEO") platform: a multi-tenant Hub, per-client dashboard, scheduled AI-answer sweeps over Customer-configured category prompts, AI-referral and crawl-log analytics on hosted sites, and reporting. Features available to you are those included in your plan.

2. Plans, fees and Scan Credits

2.1 Ignite is sold as an annual prepaid bundle, list-priced per plan tier and billed in UAE Dirham (AED). Fees are stated at purchase.

2.2 Sweep usage is metered and capped by your plan entitlement (prompts × locales × samples × cadence). Usage beyond your included allowance requires Scan Credits, purchased separately and drawn down against overage. Entitlement caps are enforced server-side.

2.3 Migration and onboarding performed by Ignite (including moving a site onto our hosting template) is a list-priced, done-for-you professional service — it is not free and is quoted separately.

3. Acceptable use

You will not: exceed or attempt to circumvent your entitlement caps; resell or provide the service to third parties outside your organisation without a written agreement; submit unlawful content; or use the platform to target, scrape, or attack third parties. We may suspend access for a material breach of this section.

4. Customer data and ownership

You retain ownership of your site content, configured prompts, and the resulting answer corpus and analytics, as described in our Privacy Policy and Data Processing Addendum. On termination you may export your data; see the DPA for deletion and export terms.

5. Service levels

Response-time and uptime targets, and the service-credit schedule for missed targets, are set out in the SLA Terms. Service credits become contractually payable only after the activation period defined in those terms.

6. Term, renewal and refunds

6.1 The subscription runs for the annual term purchased and renews only if you elect to renew.

6.2 Refund posture (annual prepay): the annual fee is prepaid. Refund eligibility for early termination is as stated at purchase or as agreed in writing; professional-services fees already performed are non-refundable. [Founder/counsel to finalise exact posture before contractual switch-on.]

7. Changes to these Terms

We may publish a new version of these Terms. Continued use after a new version's effective date, or your acceptance via the dashboard, constitutes acceptance of that version. Prior versions remain retrievable.

8. Liability and governing law

Our aggregate liability is limited to the fees paid in the twelve months preceding the claim. Governing law and venue are as stated in your order or the executed agreement. [Founder/counsel to set — see the legal-pack open questions.]

9. Contact

Questions about these Terms: legal@igniteagent.ai.